Startups4 min read
Bret Taylor's Sierra Acquires YC-Backed French Startup Fragment to Deepen AI Agent Platform
Sierra, the AI customer service agent startup co-founded by Salesforce ex-co-CEO Bret Taylor, has acquired Fragment, a Y Combinator-backed French startup. The deal bolsters Sierra's agent platform as it competes for enterprise contracts against Salesforce, ServiceNow, and Intercom — all of which are racing to own the AI-powered customer interaction layer.