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OpenAI announces GPT-5 with unprecedented reasoning capabilitiesGoogle DeepMind achieves breakthrough in protein folding for rare diseasesEU passes landmark AI Safety Act with global implicationsAnthropic raises $7B as enterprise demand for Claude surgesMeta open-sources Llama 4 with 1T parameter modelNVIDIA unveils next-gen Blackwell Ultra chips for AI data centersApple integrates on-device AI across entire product lineupSam Altman testifies before Congress on AI regulation frameworkMistral AI reaches $10B valuation after Series C funding roundStability AI launches video generation model rivaling SoraOpenAI announces GPT-5 with unprecedented reasoning capabilitiesGoogle DeepMind achieves breakthrough in protein folding for rare diseasesEU passes landmark AI Safety Act with global implicationsAnthropic raises $7B as enterprise demand for Claude surgesMeta open-sources Llama 4 with 1T parameter modelNVIDIA unveils next-gen Blackwell Ultra chips for AI data centersApple integrates on-device AI across entire product lineupSam Altman testifies before Congress on AI regulation frameworkMistral AI reaches $10B valuation after Series C funding roundStability AI launches video generation model rivaling Sora

Customer Service

1 article tagged "Customer Service"

Zendesk Acquires Agentic AI Startup Forethought to Automate End-to-End Customer Support
Industry2 min read

Zendesk Acquires Agentic AI Startup Forethought to Automate End-to-End Customer Support

Customer service platform Zendesk has acquired Forethought, the 2018 TechCrunch Battlefield winner, bringing autonomous AI agents capable of resolving customer issues end-to-end to its 100,000+ business customers. The move positions Zendesk to lead the shift from ticket-based support to AI-driven autonomous resolution.

Alex KimAlex Kim2 min read